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Rhea Help Desk Solution


Rhea Solutions

Manage IT and customer support operations.

The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.

Here's a sneak peak at some of the brand new features added to version 2.0 of the Rhea Help Desk.

- Custom fields
- Auto-assign Tickets
- Fully customizable UI, including color schemes
- Custom Logos
- Customer Ratings for tickets and knowledge base articles
- Support for Active Directory
- Social Media logins, including Facebook, Twitter and Google+
- New look Admin pages
- GUI improvements
- Performance improvements
- Bug fixes

Operating systems:
Windows 7, Windows 8, Windows Vista, Windows XP, Windows 2003, Windows 2000, Windows Server 2008, Windows

Additional requirements:
Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC4; IIS